G. Alfredo Inurreta Muñoz - a year ago
Terrible place for a tune-up.
I recently had my car serviced there and asked for a general diagnostic check to identify any other problems. They "diagnosed problems" with parts I had just replaced and that haven't given me any trouble, so I immediately suspected they were lying to me.
The biggest problem was that they "didn't detect" an obvious oil leak, which is visible as soon as you open the hood. I took it back and they told me they didn't repair that. I never actually asked them to fix it; I just wanted them to help me figure out if there were other things that needed fixing.
I took it to another mechanic to have the problem checked, and it turns out that this place did a terrible job. Not only did they put in a broken oil filter, but they wrapped it in some kind of glue that was only going to cause problems.
I paid thinking it was a quality place, and I was shocked to find out it's worse than other establishments that pretend to be lower quality.
Beware of this place.
Fernanda Montes - 7 months ago
I'm sharing my experience with this branch and the person who manages it. I went there specifically because it was a Michelin dealership, and I went for a brake pad change. After the job was done, they broke a hubcap on my car, thinking I wouldn't notice.
Days went by, and I didn't even get an apology or anything. I had to complain about both my hubcap and the poor workmanship of the technician, since it was missing some locks and there was a noise that forced me to take it to the dealership, all for a simple brake pad change.
When I returned to that branch, I wanted to speak directly with the manager to get a solution. The man rudely and impolitely told me that the money wouldn't be refunded, that I should go to another mechanic if I wanted, and that there was no other option. I asked him his name, and he refused to tell me. He was an old, bald man. People like that shouldn't have that kind of position; they don't know how to solve problems or treat people.
Recommendation... Don't go to that branch due to the lack of experience and the terrible service from the management. I don't plan on returning to that branch.
Jorge Jaramillo - 7 months ago
The work on my car was done correctly and they explained the procedures to me.
Isabella Carteño Angel - 7 months ago
Great service and very friendly 👍
L W - 3 years ago
Today, I want to say that I was satisfied with the service I requested. The time it took to complete the work was quick and well done. I made an appointment for them to work on my car, so I arrived at the scheduled time, and they started working on it immediately. I arrived at 9:00 AM and left at 10:00 AM.
The place looks very professional, and they take your suggestions into account regarding your needs. I told them my steering wheel was slightly tilted to the left, and they fixed it. I think they also have very affordable prices, and you can pay with card or cash. They don't charge any fees for using the terminal, and they also invoice you.
